There are 2 possible errors encountered when initially running the Vixi Unreal desktop app. This article describes how to resolve both errors. Click here to view this page in a web browser.
Microsoft Visual C++ Runtime Error
For the Microsoft Visual C++ Runtime error, you first need to delete the Microsoft Visual C++ Redistributes files from your computer. They are located in your computer’s applications settings. They will look like this:
1. One way to view these files is to go to Control Panel, and under Programs choose to "Uninstall a Program". Select each Microsoft Visual C++ Redistributable to uninstall, one at a time.
2. Once you have deleted them, you will install new versions from the Microsoft Website located here:
https://learn.microsoft.com/en-us/cpp/windows/latest-supported-vc-redist?view=msvc-170#visual-studio-2015-2017-2019-and-2022. Make sure to download and install the latest version both x86 and x64 versions.
3. Restart the PC and the issue will be resolved. If you need to fix the Direct X issue as well, you can perform the steps below before restarting if you want.
Direct X Runtime Error
1. Download and install the newest version of Direct X located here: https://www.microsoft.com/en-US/download/details.aspx?id=35
2. Restart the PC and the issue will be resolved.
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